Floor Manager | Soho & Notting Hill

30-45 hours per week. £40k-£50k (incl. tronc & bonus, based on 45 hour week)

About us

Ria’s is a relaxed neighbourhood spot that brings together the simple pleasures of deep-pan pizza and natural wine. Our exciting journey started in Sept 2023 and now we’re looking for 2 hands-on Floor Managers to help lead the charge at each site. Someone who thrives on the buzz of a busy service, loves leading a team, and has a sharp eye for detail and a head for numbers.

Driven by a belief in the power of in person connections, great hospitality, and businesses that actually care about their employees, we decided to build Ria’s. Our purpose is to build homely neighbourhood spaces for the good of the community and those that work in them.

Description

At Ria's, we believe that great service, a saucy slice and a glass of wine can brighten anyone’s day and we need someone to play a key role in creating that experience for our customers. We’re looking for an ambitious senior supervisor or assistant manager to work alongside our great management team, to be a customer champion and have fun in the process!

Responsibilities

As Floor Manager you will support the leadership team in cultivating the customer experience at Ria’s, and be responsible for the smooth running of service. You will:

• Be a great example: you’re a superstar on the floor, and set the standard for warm, efficient and knowledgeable service, and never let anyone on the team move that standard
• Problem-solve issues for staff and be a great, inspiring manager
• Assume responsibility for FOH operations in the absence of management
• Leading & running services as well as taking the lead on wine briefings & training
• Assist in training and mentoring FOH staff on product knowledge and wine service
• Assisting management with the day to day operations of the restaurant, opening & closing of the restaurant
• Supporting management with staff training on shift
• Fostering a positive work environment built on mutual respect and teamwork
• Stock management and ordering support (stock counts)
• Site maintenance and ensuring following H&S protocols
• Manage reservations, collections and takeaway while on shift